Support
Questions, bugs, ideas, or just want to say hi to Shxdoh? Write to us at support@onesheetofpaper.com. We read everything and usually reply within a couple of days.
Common questions
Is Paper Place the same app as One Sheet of Paper?
Yes. One Sheet of Paper is now called Paper Place. It is the same app with the same documents, and it arrives as an ordinary update, so there is nothing to move or reinstall. Our email address still ends in onesheetofpaper.com, and that is us.
What does it run on?
iPad, iPhone and Mac. Drawing and handwriting shine on iPad with Apple Pencil.
How do I report a bug?
The quickest way is from inside the app: open Settings, then Get Help. A report sends what you write plus the technical details we need to track the problem down, and it shows you the whole report before anything is sent. Email works too; a screenshot and your device model help a lot.
Are my notes private?
Your documents live on your device and, with iCloud on, in your own iCloud, which we cannot read. There are no ads and nothing is sold. Our Privacy Policy says exactly what leaves your device and when.
Why does the park sometimes match my weather?
Only if you switch on matching the real weather. It asks for an approximate location, rounded to about 11 km before it leaves your device. Leave it off and the park keeps its own gentle forecast and never asks where you are.
I have an idea for the app.
Please send it. Some of our favourite features started as an email.